Terms and Conditions of Sale

Last updated: 1 December 2025

Purchasing from www.flaakcosmetic.com implies full and unconditional acceptance of these Terms and Conditions of Sale (“T&Cs”).

These T&Cs inform customers about ordering, payment, delivery, returns, refunds, warranties, liability, and customer support for products sold by NEW COLOR under the brand FLAAK Cosmetic.


1. General

These T&Cs apply without restriction or reservation to all products offered on www.flaakcosmetic.com, to consumers who are at least 18 years old and legally capable of entering into a contract.

Placing an order constitutes acceptance of these T&Cs. These T&Cs prevail over any other document unless expressly agreed otherwise in writing.

The T&Cs may be updated at any time without prior notice. The version applicable is the one in force at the time of ordering.

These T&Cs are governed by French law. In the event of a dispute and failing an amicable resolution, competent French courts shall have jurisdiction, without prejudice to any mandatory consumer rights.


2. Company Details

NEW COLOR
Société par actions simplifiée (SAS) with share capital of €1,000
Registered office: 14 rue Paul Déroulède, 06000 Nice, France
Registered with the RCS of Nice under number 893 120 170
EU VAT: FR26893120170
Represented by: Mr. Charly Ruchon, President
Website: www.flaakcosmetic.com
Customer support: contact@flaakcosmetic.com
Hosting provider: Shopify Inc., 151 O’Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada


3. Products and Intended Use

FLAAK Cosmetic products are cosmetic, non-corrective (plano) contact lenses intended solely for aesthetic purposes (including keratopigmentation simulation).

They do not correct vision, are not classified as medical devices, and do not replace a medical examination or procedure.

Essential characteristics (shade, material, wear schedule, certifications, expiration date) are shown on each product page. Images are illustrative and non-contractual; colour perception may vary.

Customers must follow the hygiene and safety instructions provided for insertion, removal, cleaning, storage, and wearing time. Improper use may cause discomfort or adverse effects.


4. Orders

Orders are placed exclusively via www.flaakcosmetic.com.

Order process:

  1. Product selection and cart review

  2. Acceptance of these Terms and Conditions (checkbox)

  3. Entry of billing and delivery details

  4. Payment via secure checkout

  5. Email confirmation with order summary

The sale is concluded once payment is successfully processed. Customers are responsible for the accuracy of submitted information. NEW COLOR is not liable for delays or failed delivery caused by incorrect or incomplete information.

Products are offered subject to availability. In case of stock unavailability, customers will be informed and may request a refund or choose to wait for restocking.


5. Prices

Prices are displayed in euros (€), including VAT, and exclude delivery fees unless stated otherwise. The total payable amount (products + shipping + applicable taxes or duties) is shown at checkout before confirmation.

Prices may change at any time. The price applicable is the one shown at the time of order confirmation.

In case of VAT rate changes, prices will be adjusted accordingly.

An electronic invoice is sent at shipping or available upon request: contact@flaakcosmetic.com


6. Payment

Payment is due at the time of ordering via secure checkout.

Accepted methods (subject to availability):

  • Credit/debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay / Google Pay

Transactions are processed by third-party providers. NEW COLOR never has access to full payment data.

Orders may be cancelled if payment is declined or not authorised.


7. Shipping and Delivery

Orders are prepared within 24–48 business hours. Delivery times vary by destination and carrier. Orders are shipped Monday to Friday (excluding public holidays).

A shipment confirmation with a tracking number is sent by email.

Shipping options and fees (Chronopost)

France

  • France – Next-Day Delivery (Chronopost Chrono 13): €11.90 (1–2 business days)

Europe – Zone EU-1 (Belgium, Germany, Luxembourg, Netherlands)

  • Europe Standard Delivery (Chronopost): €11.90 (2–4 business days)

  • Europe Express Delivery (Chronopost): €15.90 (1–2 business days)

Europe – Zone EU-2 (Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden)

  • Europe Standard Delivery (Chronopost): €11.90 (3–5 business days)

  • Europe Express Delivery (Chronopost): €15.90 (1–3 business days)

Europe – Zone EU-3 (Bulgaria, Croatia, Cyprus, Czech Republic, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia)

  • Europe Standard Delivery (Chronopost): €12.90 (4–7 business days)

  • Europe Express Delivery (Chronopost): €16.90 (2–4 business days)

Europe – Zone EU-4 (Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Montenegro, North Macedonia, Norway, San Marino, Turkey, Ukraine)

  • Europe Standard Delivery (Chronopost): €14.90 (5–10 business days)

  • Europe Express Delivery (Chronopost): €21.90 (3–6 business days)

Switzerland

  • Switzerland Standard Delivery (Chronopost): €29.90 (5–10 business days — customs usually apply)

United Kingdom

  • United Kingdom Express Delivery (Chronopost): €14.90 (2–4 business days — customs may apply)

International – Americas (Zone 5)

  • International Delivery (Americas) (Chronopost): €24.90 (6–12 business days)

International – Africa & Middle East (Zone 6)

  • International Delivery (Africa & Middle East) (Chronopost): €24.90 (7–15 business days)

International – Asia & Oceania (Zone 7)

  • International Delivery (Asia & Oceania) (Chronopost): €24.90 (7–15 business days)

Overseas – French Overseas Territories (Zone 8)

  • Overseas Delivery (French Overseas Territories) (Chronopost): €29.90 (6–12 business days)

Overseas – French Polynesia (Zone 9)

  • Overseas Delivery (French Polynesia) (Chronopost): €39.90 (8–18 business days)

Delivery times are estimates and may be extended due to carrier delays, customs processing, remote areas, weather conditions, or peak periods. Customs duties and local taxes may apply for shipments outside the European Union and are the customer’s responsibility.

Customs & Duties (non-EU)
Any import taxes, duties, or customs clearance fees are the Customer’s responsibility and are not included in the order total.

Force Majeure
The Company is not liable for delays due to events beyond its reasonable control (Article 1218, French Civil Code).

Address Issues
If a parcel is returned due to incorrect, incomplete, or unreadable address details, reshipment will only occur once the Customer pays the additional shipping cost. Initial shipping costs are non-refundable once the parcel has been handed to the carrier.


8. Right of Withdrawal and Returns (EU Consumers)

In accordance with Articles L221-18 et seq. of the French Consumer Code, EU consumers have 14 days from receipt to withdraw from their purchase, without providing a reason.

However, per Article L221-28, the right of withdrawal does not apply to sealed products unsealed after delivery for hygiene or health protection reasons.

Therefore, returns are accepted only if:

  • The product is unused and unworn

  • The blister is fully sealed and unopened

  • The outer box is intact and suitable for resale

  • The product shows no signs of use or handling

Return shipping costs are borne by the Customer. The parcel must be securely packaged and sent with tracking.

Return address:
NEW COLOR
14 rue Paul Déroulède
06000 Nice, France

All returned items are subject to inspection. If accepted, a refund will be processed within 14 days.

If rejected (e.g. opened, used, damaged), no refund will be issued. The item may be returned to the Customer at their expense upon request. Otherwise, it may be destroyed for hygiene reasons.

Defects or Order Errors
In case of defect, non-conformity, or incorrect item, contact: contact@flaakcosmetic.com
You may be asked to provide photos of the product, box, and batch number.

If confirmed, we will offer an exchange (subject to availability) or a refund, at no cost.


9. Product Conformity and Quality Checks

Products comply with applicable regulations for non-corrective cosmetic lenses. Certifications (e.g. CE, ISO, FDA) may apply by region.

To assess a defect claim, the Customer must provide:

  • Clear photo of the affected lens(es)

  • Photo of the box showing lot/batch number and product name

Failure to provide these may result in rejection of the claim.


10. Warranties

Products benefit from the statutory legal warranties under French and EU law:

  • Warranty of conformity (French Consumer Code, L217-4 et seq.)

  • Warranty against hidden defects (French Civil Code, 1641 et seq.)

Where applicable, the Customer may request a refund, repair, or replacement, within the limits set by law.

These rights apply independently of any commercial guarantee.


11. Health and Safety Guidance

  • Only use lenses as instructed and never exceed recommended wear time

  • Discontinue use if you experience discomfort, redness, or pain

  • Maintain proper hygiene (clean hands, safe storage, correct handling)

  • FLAAK lenses do not replace medical advice or eye exams

The Company is not liable for damage resulting from misuse or failure to follow instructions.


12. Limitation of Liability

The Company is not liable for indirect or consequential damages.

Nothing in these T&Cs limits liability where such limitation is unlawful, including cases of fraud, personal injury, or breach of mandatory consumer protections.


13. Intellectual Property

All content on www.flaakcosmetic.com (brand name, logo, visuals, designs, texts) is the exclusive property of NEW COLOR.

Unauthorised use, copying, or distribution is strictly prohibited and may lead to legal action.


14. Personal Data (GDPR)

Customer data is collected and processed for purposes including order management, customer support, delivery, invoicing, and fraud prevention.

Data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable laws.

Personal data is stored for the duration necessary for its purpose and may be shared with service providers (e.g. payment, logistics) under strict confidentiality.

Customers have the right to access, rectify, delete, restrict, object, or request portability of their personal data.

Requests may be sent to: contact@flaakcosmetic.com
See our Privacy Policy for full details.


15. Customer Service

Email: contact@flaakcosmetic.com
Mailing address: NEW COLOR – Clinique New Vision, 14 rue Paul Déroulède, 06000 Nice, France

We aim to respond within 24–48 business hours.


16. Miscellaneous

Force majeure: Applies in accordance with Article 1218 of the French Civil Code.
Severability: If any provision is found invalid, the rest shall remain enforceable.
No waiver: Failure to enforce any provision shall not be deemed a waiver.
Assignment: NEW COLOR may assign its rights and obligations in the event of business transfer.


17. Translations and Precedence

FLAAK Cosmetic is operated by NEW COLOR SAS, a French company. These Terms are originally written in English for international customers.

Translations may be made available. In case of conflict, the version applicable under local law will prevail for the consumer's jurisdiction.