Last updated: November 19, 2025

FLAAK Cosmetic (“we”, “our”, or “us”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

The Services are powered by Shopify, which enables us to provide a secure and functional shopping experience.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We define “personal information” as any information that identifies you or can reasonably be linked to you.

Contact Details

Name, billing address, shipping address, phone number, and email address.

Financial Information

Payment card and transaction details processed by our payment providers. We do not have access to full payment card numbers.

Account Information

Username, password, preferences, and account settings.

Transaction Information

Products viewed, added to cart or wishlist, purchased, returned, or cancelled.

Communications

Messages sent to customer service, feedback, or other communications with us.

Device and Technical Data

IP address, browser type, operating system, device identifiers, and network information.

Usage Data

Information about how you use the Services, including pages visited, interactions, clicks, time spent, and referring URLs.

2. How We Collect Your Personal Information

We collect personal information:

• Directly from you when you create an account, place an order, or contact us

• Automatically through cookies and similar technologies when you browse the website

• From service providers such as Shopify, payment processors, carriers, and analytics providers

• From partners and platforms such as marketing partners or social media services (where permitted)

3. Legal Bases for Processing (GDPR Article 6)

We process your personal information on the following legal bases:

• Performance of a contract (order processing, delivery, customer service)

• Your consent (marketing communications and optional features)

• Legitimate interests (fraud prevention, service improvement, customer support)

• Legal obligations (accounting, tax, regulatory compliance)

4. How We Use Your Personal Information

Providing and Improving the Services

• Processing orders and payments

• Managing customer accounts

• Shipping, delivery, and returns

• Personalising your shopping experience

• Enabling reviews and customer feedback

Marketing and Advertising

• Sending promotional communications in accordance with your preferences

• Displaying relevant advertisements based on your interactions with our store

You may manage your marketing preferences at any time.

Security and Fraud Prevention

• Protecting accounts and transactions

• Preventing fraud, misuse, and illegal activity

Communication

• Responding to inquiries and support requests

• Sending service-related messages (order confirmations, shipping updates)

Legal and Compliance

• Complying with applicable laws and regulations

• Enforcing our terms and protecting our legal rights

5. How We Disclose Personal Information

We may share personal information with:

• Service providers (including Shopify) for hosting, payments, analytics, fulfilment, and customer support

• Marketing and advertising partners, in accordance with applicable law

• Third parties at your request or with your consent

• Affiliates or successors in the event of a business transaction

• Authorities or third parties where required by law or to protect legal rights

6. Shopify and Your Data

Our Services are hosted by Shopify. Shopify processes certain personal information to operate and improve the platform.

For some activities, Shopify may act as an independent data controller.
More information is available at: https://privacy.shopify.com/en

7. Cookies and Similar Technologies

We and our partners use cookies and similar technologies to:

• Ensure proper website functionality

• Remember preferences and shopping cart contents

• Analyse website usage and improve performance

• Deliver personalised content and advertising where permitted

You can manage or withdraw your consent at any time through our cookie consent banner or your browser settings.

8. International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including Canada and the United States.

When required, transfers from the EEA or the UK are protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses or equivalent legal mechanisms.

9. Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal information.

We retain personal data only as long as necessary for the purposes described in this Privacy Policy:

• Account and order data: up to 10 years (legal and accounting obligations)

• Marketing data: up to 3 years from last interaction

• Customer service communications: up to 2 years

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

You can unsubscribe from marketing emails using the link provided in each email.

If your browser sends a Global Privacy Control (GPC) signal, we will honour it for that browser or device where applicable.

To exercise your rights, contact us at: contact@flaakcosmetic.com

11. Children’s Data

Our Services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal data from minors.

If you believe a child has provided personal information, please contact us so we can delete it.

12. Complaints

If you have concerns about our data practices, please contact us first.

If you reside in France, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL):
https://www.cnil.fr

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

14. Contact

For any questions about this Privacy Policy or to exercise your rights, contact us at:

Email: contact@flaakcosmetic.com
Postal address:
FLAAK Cosmetic / NEW COLOR
14 Rue Paul Déroulède
06000 Nice
France

For the purposes of applicable data protection laws, NEW COLOR is the data controller for the processing described in this Privacy Policy.